Contact us if you have a scratched voucher and cannot top up.
We need the following to assist:
- The complete serial number with 12 digits
- The voucher number in correct order
- Min 8 digits of the 13 digits should be provided
- The price of the voucher
Articles in this section
- How to send credit to someone
- Digits of my voucher are scratched off
- How does a top up extend the life cycle of my sim
- What is your bonus credit?
- How can you check your balance?
- How to request credit
- What is a Prepaid Call Detail Record (CDR) request?
- How is your credit, minutes, data or SMS running out quickly
- The steps to request a CDR report
- What verification is used for a CDR request