We are excited to chat with you! Our Live Chat Team is available from 8:00 am to 8:00 pm daily. It’s one of the easiest ways to reach us. Here’s why:
- Convenient - answers at your fingertips!
- Friendly & responsive agents to answer your questions.
- Easy access via the website, Help Centre, or My Digicel App.
Please choose your preferred method to speak directly with a Customer Care Agent:
1. Help Centre (Knowledge Base)
3. My Digicel App (Web Browser)
Help Centre (Knowledge Base)
Step 1. While in the Knowledge Base, select the 'live chat' floating icon on the screen.
Step 2. You will be taken to a page to fill out the Digicel Pre-Chat form. Fill in this form to begin chatting with a Customer Service Representative.
My Digicel App
Step 1. If you are on Digicel's network, click 'Log in' to log in automatically.
Step 2. Select "Support" (
) and "Chat with a Support Agent".
Step 3. You will be taken to a page to fill out the Digicel Pre-Chat form. Fill in this form to begin chatting with a Customer Service Representative.
My Digicel App (Web Browser)
Step 1. On the web version of the My Digicel App, select your country and enter your mobile number then click 'OK'.
Step 2. You will receive a 4-digit code on your mobile device which should be entered in the slot named 'Code'. Select 'OK' to complete log in.
Step 3. You will be taken to a page to fill out the Digicel Pre-Chat form. Fill in this form to begin chatting with a Customer Service Representative.
Please note: Screenshots are for the updated version of the app. Be sure to download the updated version for your phone today!
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