We are excited to chat with you! Our Live Chat Team is available from 12 midnight to 12 midnight daily. It’s one of the easiest ways to reach us. Here’s why:
- Convenient - answers at your fingertips!
- Friendly & responsive agents to answer your questions.
- Easy access via the website, Help Centre, or MyDigicel App.
Please choose your preferred method to speak directly with a Customer Care Agent:
1. Help Centre (Knowledge Base)
3. MyDigicel App (Web Browser)
Help Centre (Knowledge Base)
Step 1. While in the Knowledge Base, select the 'live chat' floating icon on the screen.
Step 2. You will then be assisted by our Digicel Assistant, Ruby and one of our Customer Care agents at your request.
Step 1. If you are on Digicel's network, click 'Log in' to log in automatically.
Step 2. Select "Support" (
) and "Chat with a Support Agent".
Step 3. You will then be assisted by our Digicel Assistant, Ruby and one of our Customer Care agents at your request.
MyDigicel app (Web Browser)
Step 1. On the web version of the MyDigicel App, select your country and enter your mobile number then click 'OK'.
Step 2. You will receive a 4-digit code on your mobile device which should be entered in the slot named 'Code'. Select 'OK' to complete log in.
Step 3. Select Live Chat from the menu option in the top left corner of your screen.
Step 4. You will then be assisted by our Digicel Assistant, Ruby and one of our Customer Care agents at your request.
Please note: Screenshots are for the updated version of the app. Be sure to download the updated version for your phone today!
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