As a Postpaid customer, you pay your bill after you use the Digicel service. For help understanding the features of your Postpaid bill, please click here.
If your bill balance is higher than what you are accustomed to, take these factors into consideration:
Data Charges
Every Freedom Postpaid plan comes with a dataplan. For example the Freedom Medium plan you get a dataplan of 5GB.
If you don't have any data left, you have the opportunity to purchase a add-on dataplan. To activate a add-on dataplan click here.
Customers with an old postpaid plan also have the opportunity to purchase an add-on dataplan. The charges for this will be added to your bill. In below image you can see your data usages during the whole month.
International charges
The Freedom plan get only minutes to call Digi-Digi, for the international calls you need to add credit to your balance. The old postpaid plan can call international but the charges for these calls will be added to your bill.
Domestic charges
These are transactions made outside your bundle or once your bundle data/minutes/sms have been fully used. As a Freedom plan user you don't have out of bundle charges because for every transaction that you want to use and it's not within your plan, you need to top up credit to do this.
For you are an old postpaid user if you made transactions outside your bundle, these transactions will be charged to your bill. These transactions could be sending credit (Credit U) or activating an add- on plan. When sending credit you can exceed your limit
Roaming Charges
It's possible to use your Digiel Suriname simcard abroad. This means you will make use of the roaming services. The charges depends on which type of voice,data or sms service you will use.
As postpaid user you have the opportunity to activate the Roam Like Your Home service. For more information about this service click here.
The price to activate this service is SRD70,44. These charges will be added to your bill. In below image you can see the roaming charges calculated in the bill.
