Unable to use internet service on your mobile? Below are a few steps for self-care:
Step 1. Check via the My Digicel app or dial *120*3#SEND to view your data balance.
Step 2. If you don't have enough MB's, try to activate a new data plan (via the My Digicel App or dial *100#SEND).
Is your data balance not what you expected? For assistance on your data usage click here.
Step 3. If you have MB's, try to open a Google web page or another web application. This will assist in the research if the inconsistency you are experiencing depends on an application or the data service itself.
Step 4. If some applications / websites are working normally, then the inconsistency is temporary or related to a certain application. We advise you to restart the application and try again. For example: WhatsApp is working perfectly, but your browser is offline.
Step 5. If websites nor apps are working, check your APN-settings on your phone.
Step 6. Check if the mobile data connection is on. This can be found at the data usage in the settings section. There you can turn this option on and off.
If your phone has the shortcut option, you can turn your mobile data on and off there.
Step 7. After you have gone through all these steps and more than one person has this problem, it is possible this is a network issue. We can assure you that we will solve this as soon as possible.
If you still experience this problem, you can try the live chat option and ask the customer care team your questions. They will investigate this further or if necessary, escalate it to the technical department.